TERMS & CONDITIONS

CR & Co. (Pty) Ltd
Last updated: 24 June 2025

Article 1: Scope of Application

These Terms & Conditions (“Terms”) apply to all transactions, purchases, and engagements made through any website, sales platform, payment portal, or digital property operated by CR & Co. (Pty) Ltd (“we”, “us”, “our”).

This includes, but is not limited to:

  • Website design & development services

  • Brand identity design

  • Copywriting services

  • Consulting, mentoring, and coaching (1:1, Voxer, or programs)

  • Online courses, workshops, and digital programs

  • E-books, templates, digital downloads, PLR/MRR products, and image/video packs

  • Memberships and private podcast subscriptions

A “client” refers to any natural or legal person who places an order through our payment platform, signs a proposal or agreement, or engages in a paid service with CR & Co.

Article 1a: Age Restrictions

We only accept:

  • Clients aged 18+ for digital products, templates, courses, downloads, and physical items.

  • Clients aged 18+ for services such as coaching, mentoring, consulting, design work, or workshops.

If a client is found to be under the required age:

  • Access to the product or service will be revoked.

  • A refund may be issued at our discretion.

  • Newsletter subscriptions from minors will be deleted immediately.

Article 2: Orders and Acceptance

Placing an order through our website, checkout page, proposal, or direct invoice constitutes full acceptance of these Terms.

For service-based work (web design, branding, copywriting, coaching), a separate written agreement or proposal may apply in addition to these Terms. In the event of conflict, the service agreement will take precedence.

Article 3: Pricing and Currency

All prices are listed in South African Rand (ZAR) or United States Dollar (USD) and may change at any time. However, the price confirmed at checkout or on the signed proposal remains binding.

Prices exclude:

  • Payment processing fees

  • Domain and hosting services (if applicable)

  • Third-party software licences

  • VAT, if applicable

Article 4: Payment Terms

Payment is due immediately upon purchase for:

  • Digital products

  • Online courses

  • Memberships

  • Private podcasts

  • Templates or downloads

  • Coaching/Voxer support

  • Strategy sessions

For custom services (web design, branding, copywriting):

  • A deposit is required to book a project.

  • Work begins only once payment clears.

  • Remaining balances must be paid before final delivery or website launch.

Accepted payment methods:

  • Credit/debit card

  • PayPal

  • Paystack

We do not accept American Express.

All transactions are handled securely by third-party processors. CR & Co. cannot be held liable for payment gateway issues, security breaches, or transaction failures.

Article 5: Delivery of Products & Services

Digital Products & Courses

Delivery occurs by immediate download or email access.
Due to the digital nature of the product, all sales are final.

Web Design, Branding, Copywriting, Mentoring

Delivery timelines vary according to:

  • Project scope

  • Client responsiveness

  • Availability of content, feedback, or approvals

Delays caused by the client (late content, late feedback, missed meetings, etc.) may extend delivery time.

Loss or Access Issues

Should you experience access problems, product download failures, or broken links, we will make reasonable efforts to restore access.

Article 6: Refunds & Cancellations

Digital Products

Due to their downloadable nature, no refunds are provided on:

  • Templates

  • Digital downloads

  • PLR/MRR products

  • Image/video packs

  • E-books

  • Courses, mini-courses, trainings

  • Memberships (prorated refunds are not offered)

  • Private podcast access

Coaching, Mentoring, Strategy Sessions

All coaching and consulting sessions are non-refundable.
Rescheduling requires 24-hours’ notice.

“No-show” bookings are forfeited.

Web Design, Branding, and Copywriting

Deposits are non-refundable.
If a project is cancelled by the client, all work completed to date becomes billable.

Article 7: Client Responsibilities

Clients agree to:

  • Provide accurate information

  • Supply timely content, feedback, and approvals

  • Respect project timelines

  • Not reproduce, resell, share, or redistribute digital products

  • Not use templates or PLR content in a way that violates copyright or licensing

  • Not misrepresent CR & Co. assets as their own original work

For web design, branding, and copywriting, the client confirms they own all supplied materials or have proper rights and licences.

Article 8: Intellectual Property Rights

All content created by CR & Co., including but not limited to:

  • Templates

  • Sales pages

  • Brand assets

  • Web designs

  • Training materials

  • Private podcast content

  • Courses & frameworks

  • Coaching tools

remains the intellectual property of CR & Co. unless otherwise stated in a written agreement.

Digital products are licensed for personal or business use only and may not be sold, shared, or redistributed.

PLR/MRR products have licence terms that must be followed exactly as stated on the product page.

Article 9: Protection of Personal Data (POPIA Compliance)

CR & Co. complies fully with:

  • The Protection of Personal Information Act (POPIA)

  • The Electronic Communications and Transactions Act (ECTA)

  • Relevant data privacy regulations

Clients have the right to access, correct, or request deletion of their information.

By subscribing, purchasing, or providing your details, you consent to receiving communication related to:

  • Purchases

  • Programs and services

  • Marketing updates

  • Newsletters

You may unsubscribe at any time via the link provided in every email.

We do not sell your data to third parties.

Article 10: Limitation of Liability

CR & Co. (Pty) Ltd is not liable for:

  • Loss of income or business opportunities

  • Client errors, delays, or omissions

  • Technical issues with Showit, WordPress, hosting companies, email providers, or third-party apps

  • Platform changes or algorithm updates (Instagram, Pinterest, Facebook, etc.)

  • The client’s failure to implement the strategy, training, or guidance provided

All services are delivered in good faith and with professional expertise, but results are not guaranteed.

Article 11: Jurisdiction and Applicable Law

These Terms are governed by the laws of the Republic of South Africa.
Any disputes shall be handled in South African courts.

Article 12: Company Information

CR & Co. (Pty) Ltd
Registration number: 2023/764790/07
Address: 25 Stanley Road, Centurion, South Africa
Email: chantell@chantellroberts.co
Phone: +27 62 704 9607