CR & Co. (Pty) Ltd
Last updated: 24 June 2025

These Terms apply to all service-based engagements with CR & Co. (Pty) Ltd, including web design, branding, copywriting, and platform setup.

By purchasing a service, booking a project, or paying an invoice, the client agrees to these Terms.

1. Service Specific Terms

1.1 Web Design Services Include

Depending on the package selected, services may include:

• Website design and build

• Platform setup and configuration on Showit, Shopify, and/or Systeme.io

• Brand kit design (logos, colours, fonts, visual direction)

• Copywriting (where explicitly included in the proposal)

• Personalised platform training and handover guidance

Only the services expressly listed on the sales page, proposal, or checkout description are included. Any additional work outside the agreed scope may be quoted and billed separately.

1.2 Coaching & Mentoring

Coaching is not therapy, legal advice, or financial advice.
Results depend on your participation.

No guarantees are made.

1.3 Copywriting

You are responsible for fact-checking and ensuring compliance with industry laws.

1.4 Strategy Calls

Calls are non-refundable and must be rescheduled with 24 hours’ notice.
No-shows forfeit the session.

2. Project Schedule & Client Responsibilities

2.1 Delivery Timeline

CR & Co. commits to delivering services according to the client-approved timeline, provided the client meets all participation requirements.

2.2 Client Deliverables

The client agrees to:

• Provide all required content, assets, logins, and approvals at least 48 hours before the project kick-off meeting

• Be available and responsive during the selected project timeframe

• Respond to messages, requests, and approvals promptly to meet deadlines

2.3 Availability & Delays

CR & Co. operates on structured build schedules, including but not limited to:

• “Website in a Week” projects: starting Mondays, delivered Fridays

• “Website in a Day” projects: completed on the day that is agreed upon

• CR & Co agrees to respond to client communications within 24-48 hours.

If the client is unresponsive, unavailable, or fails to deliver required materials on time, CR & Co. reserves the right to:

• Pause or delay the project

• Reschedule the project to the next available build slot

• Charge a delay or rescheduling fee at our discretion

This ensures fairness to other clients and protects delivery timelines.

3. Fees, Payment & Late Charges

3.1 Payment Schedule

Unless otherwise stated:

• 50% deposit is required to secure the project start date

• 50% balance is due on Friday following project sign-off, and before website handover or launch

No final files, websites, or access credentials will be released until full payment is received.

3.2 Late Payments

Late or missed payments may result in:

• Work suspension

• Delayed handover

• Late fees being charged

Continued non-payment may result in project termination, with all completed work remaining payable.

4. Confidentiality

Both parties agree to keep confidential any non-public information shared during the course of the project, including but not limited to:

• Business strategies

• Financial information

• Login credentials

• Internal processes

• Client data

This obligation survives the completion or termination of the project.

5. Intellectual Property & Attribution

Upon full payment:

• The client is granted full copyright ownership of the final work created for them

• CR & Co. retains the right to:

  • Display the work in portfolios, case studies, and marketing materials

  • Reference the project for promotional purposes

The client agrees to include a designer credit in the website footer (e.g. “Website by CR & Co.”), unless otherwise agreed in writing.

6. Cancellation & Termination

6.1 Client Cancellation

If the client cancels the project:

• All outstanding fees become immediately payable

• Deposits are non-refundable

• Work completed to date remains billable

6.2 CR & Co. Cancellation

If CR & Co. must cancel a project due to unforeseen circumstances:

• A refund or credit will be issued for work not yet completed

• No further liability will be incurred

7. Intellectual Property

CR & Co. retains all rights to:

• Working files

• Concepts

• Design materials

• Frameworks

• Coaching materials

Final deliverables belong to you once payment is made in full, unless otherwise stated.

8. Disclaimers

We do not guarantee:

• Business results

• Increased earnings

• Website traffic

• Sales growth

• Social media performance

Your results depend on your own implementation and market variables.

9. Limitation of Liability

We are not liable for:

• Loss of income or profits

• Data loss

• Website downtime

• Hosting issues

• Platform changes

• Client mistakes

Our total liability is limited to the amount paid for the service.

10. Governing Law

These Terms are governed by South African law, regardless of where the Client resides.

11. Contact Information

For questions about these terms, please contact:

CR & Co. (Pty) Ltd
Email: chantell@chantellroberts.co
Address: 25 Stanley Road, Irene, South Africa